Terms of Service

These terms cover your use of the Mind and Brain website, including our booking system, contact form, and newsletter. By using the site, you agree to them.

If you're in crisis

This website and its booking system are not a crisis service and are not monitored in real time. If you or someone else is in immediate danger, or you're having a mental health emergency, please contact your local emergency services or go to the nearest emergency room right away rather than submitting a booking or contact request.

Booking appointments

A booking request through this site is a request, not a confirmed appointment — we confirm the exact date and time by email, typically within one business day. Times outside our published hours, already-full dates, or past dates can't be requested.

You can cancel a booking yourself at any time using the cancellation link included in your booking emails, or by contacting us directly. We may occasionally need to reschedule a request to fit availability; if we do, we'll always email you the reason and the new time before treating it as confirmed.

Accounts

Creating an account is optional and self-service. Registering an account does not, by itself, grant access to any staff or administrative area of the site.

Acceptable use

Please don't use this site to submit false, abusive, or harmful information, attempt to disrupt or gain unauthorized access to the site, or use automated tools to scrape or spam the booking, contact, or newsletter forms.

No medical advice

Content on this site is provided for general informational purposes only and doesn't replace a real clinical assessment or professional advice from your provider.

Limitation of liability

The site is provided "as is." While we take reasonable care to keep it accurate and available, we can't guarantee it will always be error-free or uninterrupted, and we aren't liable for issues arising from its use beyond what's required by applicable law.

Changes to these terms

We may update these terms from time to time; the "last updated" date above will reflect the most recent change.

Contact

Questions about these terms? Reach us at info@mindandbrain.com.np or +977-1-XXXXXXX.